Available Skills
Activated by default
Org Skills
5
Available to everyone
| Skill | Favorite | Status |
|---|---|---|
Log & Trace Analyzer Clusters Sentry, logs and traces into a root-cause hypothesis |
On | |
Known-Issue Matcher Matches a ticket against open Jira bugs, incidents and past tickets |
On | |
Ticket Summarizer Drafts the ticket TLDR and keeps the living summary current |
On | |
Release Correlator Aligns an error spike with recent releases |
Off | |
Customer Lens Builder Builds a customer profile from past tickets and CRM |
On |
Team Skills
3
Scoped to the TSE team
| Skill | Favorite | Status |
|---|---|---|
Delivery Config Validator Checks DKIM, SPF, webhooks, retries and rate limits against a known-good baseline |
On | |
Escalation Packager Assembles full context for an engineering handoff |
On | |
Macro Matcher Matches a ticket to the right reply macro and drafts it |
Off |
My Skills
2
Personal, only your Buddy
| Skill | Favorite | Status |
|---|---|---|
My voice profile Personal greeting, sign-off and phrasing |
On | |
Concise reply style Short, direct replies in your voice |
On |
My Skill Management
Pending Approval
1
| Skill | Reason | Submitted | Status |
|---|---|---|---|
Log triage shortcut |
Quick filter for noisy error logs | Jun 9 | Pending |
Skill in Draft
2
| Skill | Last edited | Actions |
|---|---|---|
Webhook reply macro Personal reply template for DKIM and webhook setup |
Jun 11 | |
SLA risk flag Flags tickets at risk of breaching SLA |
Jun 7 |
My Skill Usage
Used in tickets
142
38% of all my tickets
Resolution time improvement
-34 min
vs manually handled tickets
Top Used Skill
| Skill | Usage | Acceptance |
|---|---|---|
Log & Trace Analyzer Clusters Sentry, logs and traces into a root-cause hypothesis |
1,284 | 86%▲ |
Team Skills Created by Me
All-time
| Skill | Usage | Acceptance | Feedback | Improve |
|---|---|---|---|---|
Delivery Config Validator Checks DKIM, SPF, webhooks, retries and rate limits against a known-good baseline |
530 | 88%▲ |
||
Macro Matcher Matches a ticket to the right reply macro and drafts it |
264 | 85%▲ |