Everest - Ticket

#TSE-team

For team discussion and getting help from each other.

public · 5 members

Two weeks ago

Dan Kim10:24 AM

Pool exhaustion alerts firing for Pinecone Retail again. Tracking in TK-2447, ideas welcome.

4 replies last reply 13d ago ⇄ synced with TK-2447

Two weeks ago

Priya Rao2:05 PM

EMEA webhook incident postmortem is drafted. Please add review comments before Friday.

3 replies last reply 12d ago

Last week

Tomas Alvarez9:47 AM

Velto reports forwarded invoices failing DKIM again after the selector rotation. Opened TK-2453.

4 replies last reply 8d ago ⇄ synced with TK-2453

Last week

Yolanda Cao9:02 AM

On-call handoff: quiet night. One P2 on Japanese receipt timestamps (TK-2419) resolved, nothing carried over.

2 replies last reply 7d ago

Last week

Dan Kim4:15 PM

Anyone else seeing Android burst campaign sends time out for Growth accounts? Details in TK-2448.

3 replies last reply 6d ago ⇄ synced with TK-2448

Last Friday

Priya Rao11:30 AM

Reminder: locale handling fixes land in ios@8.22.0 next week. Watch TK-2418 and TK-2421 for regressions during rollout.

3 replies last reply 4d ago ⇄ synced with TK-2418

Yesterday

Dan Kim4:32 PM

Sharing a runbook for locale-sensitive date bugs, ping if useful.

2 replies last reply 1d ago

Today

Tomas Alvarez8:50 AM

DKIM verify failing on forwarded mail, anyone seen this before? TK-2399

3 replies last reply 54m ago ⇄ synced with TK-2399

Priya Rao9:12 AM

customer endpoint is throwing 429s and our retries are just hammering it, is there a way to set per-endpoint backoff in the webhook retry config? or is the window account-wide?

2 replies last reply 39m ago

Yolanda Cao9:41 AM

Guys, help me with TK-2123, upload failing only for JP iOS users, stuck on it.

5 replies last reply 10m ago ⇄ synced with TK-2123

#Buddy-help

One-off questions, ticket queries, and shared KB search for the TSE team.

public · 5 members

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Two weeks ago

Priya Rao10:45 AM

Show me the connection pool exhaustion runbook.

1 reply last reply 13d ago

Two weeks ago

Yolanda Cao3:20 PM

Which tickets mention DKIM selector rotation in the last month?

1 reply last reply 12d ago

Last week

Tomas Alvarez1:12 PM

Summarize TK-2441 for an exec update, two sentences.

1 reply last reply 8d ago

Last week

Dan Kim9:31 AM

What changed in the retry-window cleanup release?

1 reply last reply 6d ago

Last Friday

Priya Rao2:50 PM

List open P1s for kintaro.jp.

2 replies last reply 4d ago

Yesterday

Dan Kim3:40 PM

Which runbook should I use for JP locale date parsing issues?

1 reply last reply 1d ago

Today

Priya Rao8:10 AM

What is still blocked on ESC-2451 before I update GTM?

2 replies last reply 1h ago

Tomas Alvarez8:42 AM

Show me the webhook retry checklist for attempt 4 stalls.

1 reply last reply 1h ago

Yolanda Cao9:05 AM

Find the last case where forwarded email broke DKIM verification.

2 replies last reply 48m ago

What should we automate?

Pending SME verification